Refund policy

Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period expires 14 days after the day you (or a third party you designate) receive the last item in your order. If the return window ends on a weekend or public holiday, it extends to the next business day.

To exercise your right of withdrawal, you must inform us of your decision by contacting us at floramycena@gmail.com before the withdrawal period expires.

How to Request a Return You can submit a return request directly through your customer account. Once your request is approved, we will provide instructions on how to return your item.

Return Conditions To be eligible for a return, items must be:

  • Unused and in the same condition as received
  • In their original packaging
  • Returned within 14 days of your withdrawal notice

Please note that handmade ceramic pieces are fragile — we ask that you pack returns carefully to avoid damage in transit.

Non-Returnable Items The following items are not eligible for return:

  • Custom or made-to-order pieces created specifically for you
  • Items damaged due to misuse or improper handling after delivery

Return Shipping If you are located in the Netherlands, return shipping is free of charge.

For customers outside the Netherlands, return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in return transit.

Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receiving the returned item, using the same payment method you used for the original purchase.

Damaged or Incorrect Items If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery at floramycena@gmail.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Contact [Flora & Mycena] [Husingecamp 11, 7824 ER Emmen, The Netherlands] [floramycena@gmail.com]